Reality Outsourcing was certainly the appropriate theme for the 2005 Spring RoadShow workshops. These no nonsense, 100% buyer and influencer audiences were ready, willing and able to discuss issues, learn, share and network. Following are key highlights of the San Francisco, Chicago and New York tour.
Most Popular Segments of the Program:• Reality Outsourcing: The Good, The Bad and The Ugly • Buyer/Seller Crossfire Panel • Interactive Breakouts on ITO, BPO, Shoring and Relationship Management• Real Buyer, Real Experiences Presentations
Common Buyer Questions:• How do I select a vendor?• How do you build innovation into an outsourcing solution?• What are the real savings to be realized in an outsourcing engagement?• How do we identify when and why to offshore or nearshore? • How do we help service providers help us? Critical Statistics:• $4.88 Billion in total anticipated outsourcing spend• 100% Buyer and Influencer audience only • 0% Service Providers in attendance • 52% Pre-Decision Buyers
Sample Companies Represented in Attendance: American Express AT&TBaxter Healthcare Caterpillar Inc. Charles Schwab Chevron TexacoCIGNA Deutsche Bank Discover Financial Services Fireman's Fund InsuranceGoldman, Sachs & Co. JP Morgan Chase Johnson & Johnson Kimberly-Clark Motorola Sun Microsystems
Most Common Vendor Selection Criteria:• Price• Reputation• Flexibility• Relationships
Buyers Advice to Service Providers:"Less hype, more substance""Know my business.""Listen""Deliver on your promises or you are toast."
Sample Buyer Commentary:"I liked the real life examples - very valuable." "Excellent - Typically, I don't receive practical and usable tools at a conference." "Good exchange of practical experiences and issues." "We paid consultants for several months to provide the information on dynamic SLA's that was on one slide.""What this conference provides is real dialogue between vendors and buyers.""Excellent Day - well spent time. Invaluable opportunity to learn from others." "Excellent overview about how we can fix a problem with outsourcing.""Great real world examples of the benefits of outsourcing.""This format really allowed for more interaction and networking.""The most qualified audience in the business and the most innovative and interactive format."
Finally, we owe a special thanks to our sponsors Afni, Aon, Baker & McKenzie LLP, Hitachi, Politec, Reed Smith LLP and VMC for helping to make these events possible.
For information on Fall 2005 Roadshow sponsorship opportunities contact your OI representative or Anthony Deuce at adeuce@outsourcing.com or 516-681-0066 ext. 112.
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