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Outsourcing deals in IT have long been marred by poor communications between buyers and suppliers, along with failures by customers to adequately manage the relationship and measure performance.
At the OutsourceWorld conference here last week, users and analysts said outsourcing customers are now facing new challenges, including regulatory requirements and shortages of experienced outsourcing relationship and contract managers.
Joann Martin, vice president and director of solutions marketing at Pitney Bowes Inc. in Stamford, Conn., listed compliance with foreign and domestic regulations as a significant challenge for both outsourcing customers and providers...............
NEW OBSTACLES DOGGING OUTSOURCING CUSTOMERS
Users and experts at OutsourceWorld in New York said new challenges have emerged for customers that are outsourcing parts of IT operations, in some cases forcing a premature halt to contracts.
http://www.computerworld.com/managementtopics/outsourcing/story/0,10801,105633,00.html
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